Why Was My Campaign/Survey/Post Denied?

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If you received an email from us indicating your campaign, survey or post was denied, no need to worry! For the sake of brand safety, our system could have it for one or many of the following reasons.

CAMPAIGN

  • Unclear campaign instructions
  • Inappropriate language
  • Unreasonable request for Ambassador
  • Incorrect or inappropriate hashtags
  • Ambassador segmentation error
  • Unclear campaign type

SURVEY

  • Vague question(s)
  • Confusing answers
  • Repeated question
  • Inappropriate language

POST

  • Missing promo code
  • Confusing directions
  • Inappropriate language, image(s), or content

Once the issue has been resolved on your end, please resubmit your item for approval. If your article is denied again, please email us at support@heartbeat.com.